Orders, Delivery, Returns


  • There is an estimated 24 hr - 4 working days handling & processing time before All orders leave our warehouse. Should the processing time exceeds this time, we will contact you. 
  • During our estimated processing window, if we need to speak with you we will use either your phone number or email provided by you at check out.
  • {We know that some people may NOT want to provide their correct contact details for various reasons, however during this period should we have a concern with your order and we cannot reach you regarding it, unfortunately we will cancel your order and refund you, you will then need to re-order again}
  • We would strongly advise that you check your emails/sms every other day until you receive a order notification from us that your order has been shipped. 



        • The question is, can you wait between 3-10 working days which excludes weekends - average 2 1/2 weeks for a delivery? 
        • We have streamlined our delivery method to one standard shipping method and to one standard price.
        • All items in store are estimated to arrive within this delivery time. 



        • Standard Delivery Fee £4.99- $6.60 To UK, EU, AU, USA countries
        • Worldwide Delivery Fee: £12.00- $14 


          TRACK YOUR ORDER  

          • Every order is provided with a Tracking Information Number (TIN)
          • You can now track your order on our website. Go to "Track My Order" on the home page. 
          • Enter your email address & your order number.
          • You can view detail travel information and you can also sign up for tracking alerts. 
          • Please Note: if for some reason, updates are not provided on the tracking system, please understand this has nothing to do with, this is simply down to our couriers not updating our systems.
          • Please contact us immediately and we will provide you with other alternatives travel updates.



            • 14 days to return all items, unused and unworn.
            • Unfortunately we do not cover return costs
            • Please visit our Returns Center to log your return with us. 



            • We've introduced a redirect service for shoppers who will not be home to collect their parcels in the UK & USA only. 
            • Just add the message REDIRECT at checkout and we will have your parcel directed to either our UK office or USA office.
            • You will be provided with tracking details as usual
            • In the UK your parcel will be resent with the Royal Mail or Hermes 
            • In the USA your parcel will be resent with UPS or FedEx & DHL


                MULTI ORDER

                • If you place more than one order on our site, this is classed as a Multi Order.
                • All multi orders will be shipped out separately and most likely to arrive at different times based on our shipping policy.
                • You will be provided with a tracking number for each order place. 


                  CONTACT US

                  All social media contact links are on every single page.

                  • Social Media contacts: WhatsApp Business, Instagram & SMS/Text
                  • Email -
                  • We respond on the same day
                  • Opening Times: 10 am - 6 pm Monday - Saturday's
                  • Sunday closed


                  FINE PRINT INFORMATION

                  • Should there be any natural disasters, holidays, weather conditions that prevents delays to your order, is not responsible for any delays.
                  • We will try to update any specific events happening worldwide that will prevent delays to your order.
                  • is not responsible for items lost during transit.
                  • All returns are at the expense of the customer  
                  • We are not responsible for any Taxes/Import charges to any destination.


                  OUR RIGHTS

                  • We have the rights to update our shipping policy at any time without any further notice.

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