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FAQ

 

    Shopping

    Is Buying On-Line Safe?

    With Lee Fed Clothing Store, are only interest is the care and safety of our customers. We have a built in SSL secure network to protect all payments received on our systems. We take fraudulent payment seriously. We hold each one of our customers data with the highest respect and security.

    We will not share your data without anyone permission unless you have signed up to Lee Fed Marketing. Please read our Privacy Policy page.

    We will make sure that we deliver on our promise to get your order shipped to you within our time scale.

    Our customer support team is responsive and reachable on info@myleefed.com or +447429418815 or +447588283326 if you have any concerns Mon- Sat 10 am - 6 pm.

    What Shipping Methods Are Available?

    We have the following shipping methods at check out. Please allow 2-4 days handling and processing before leaving out warehouse.

    Standard delivery between 7 - 10 days

    Express delivery between 3-7 working days.

    Standard Delivery & Express delivery cost £3

    Delivery method applies to UK, USA, EU, AU

    Worldwide estimated delivery takes 10-20 working day & cost £16. We are not responsible for any tax or importation fees. All subjected to change at any time.

    I just placed an order what happens next?

    Firstly, we need to process your order and we require between 2-4 days for handling & Processing time. As a private company, we do not operate like most high street stores. • We have a huge order & cancellation base system each day and we need to check all the details thoroughly and provide additional information to our warehouses. • Once the handling process has completed, depending on which delivery service you chose at checkout will depend on your delivery time.

    CAN I TRACK MY ORDER?

    Yes all orders placed with Lee Fed Clothing Store will be given a unique [TIN] Tracking information number and you can use it to track your shipping progress on store. Should this fail to provide the information you need, contact us at info@myleefed.com or WhatsAPP us +447429418815 or +447588283326 and we will provide you with our in house tracking data. All orders are tracked with our service team.

    Do You Ship Internationally?

    Yes, we ship to most countries in UK, EU, USA, CAN AUS as standard

    We do ship to most worldwide countries and out check out system will confirm this. Worldwide shipping fees cost £16

    Payment

    What Payment Methods Are Accepted?

    We use, Shopify Pay, Paypal, All major debit and credits cards. We encourage our customers to check out with PayPal for payment protection tracking.

    Do I have to pay anything to return my items?

    All returns are at the expense of the customer. Lee Fed Clothing Store is not responsible for any import tax to any destinations worldwide.

    Refund Process

    All refunds are processed with 1-2 working days. / PayPal returns to your account within 1-2 days / All major debit & credit cards returns to your bank account within 3-5 working days

    Returns

    How do I return an item?

    All returns must be completed at our Returns Centre. Click on the Home button to access the centre.

    What items can I return ?

    • Items You Can Return- Shoes, Bags, Trousers, Coats & Jacket, Jeans, Skirts, Shirts, Dresses, Tops, Perfumes & Electrical items. • Our perfume/cologne collection must be returned sealed, unopened and undamaged before any refunds are returned. • All of the above returns must be unused and returned in their original packaging before a Full Refund is returned. • Items You Can't Return- Lingerie, Makeup, Earrings, Lashes. Unfortunately, for hygiene purposes, we will not accept any of these return items. • Therefore you will either be offered a partial payment or 40% discount as a one off.

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